Terms of Use

Terms and conditions of www.ticketbis.com

About the general Terms and Conditions and their acceptance.

These General Terms and Conditions ("Terms of Use") regulate the use of the portal www.ticketbis.com (hereinafter, the “Website”) that belongs to TICKETBIS S.L., which has its headquarters at Calle Uribitarte nº6, 2º piso, 48001 Bilbao. Vizcaya, Spain, with the CIF (corporate fiscal identification number) B-95630034, and is registered in the Vizcaya Merchantile Registry under, Volume 5184, Page 69, Sheet BI-57766.

Likewise, this document regulates the steps and procedures that must take place in the transaction process of the passing of ownership between users of the Website www.ticketbis.com.

With the use of the services provided by this Website, one assumes the position of “Website User” (hereinafter, the “User”), which implies the full acceptance, without any reservation, of each and every one of the rules and regulations included in the “Terms and Conditions” that is published by TICKETBIS S.L., in the precise moment that the User accesses the Website.

The use of certain services offered to Users through the Website are subject to certain conditions of use (hereinafter “(Particular) Conditions") which in some cases may substitute, complete and/or modify the present Terms of Use and can be found at the following address: http://www.ticketbis.com/en/information/legal.

Therefore, the User must also carefully read the corresponding Particular Conditions prior to use of said services. Furthermore, the use of the Website is regulated by all notices, regulations of use and instructions that have been provided to the user by TICKETBIS S.L. which may substitute, complete, and/or modify these General Terms of Use.

TICKETBIS S.L. reserves the right to modify the stipulations of these General Terms of Use. In this case, TICKETBIS S.L. will notify the registered Users beforehand regarding any modification that might be made in the General Terms of Use and shall replace the previous version of the General Terms of Use on the www.ticketbis.com website. The subsequent use of any Service by the User after modification of the General Terms of Use implies the acceptance, without a doubt, of the modified General Terms of Use. In the case of the user not accepting the modified General Terms of Use, the contract can be terminated by not being able to use the services offered by the site or by closing the account the user may have open.

Mere access to the Website and browsing through its contents are free of charge. The utilization of the intermediary Services provided by TICKETBIS S.L. by the User is subject to fees as determined in these General Terms of Use.

The user recognises and accepts that the information included in reference to the specifications of services provided, as well as the general conditions and finalisation of the contract, is adequate for the exclusion of any error in the formation of consent. However, TICKETBIS S.L. will inform the User of any adjustments in technical specification of services, or of the contractual relationship, that has been formally requested.

Particular conditions of ticket exchange

TICKETBIS S.L., through the Website, provides a mediation service to their Users for the transaction of titles (hereinafter, “the Service”) amongst the legitimate holder of any title/value which allows access to an event or public spectacle (hereinafter, "Ticket"), who is willing and authorized to cede them to a third party gratuitously or for a payment (hereinafter, and for descriptive purposes only, “Sellers”) and, those interested in being the beneficiary or buyer of these titles (hereinafter, and for descriptive purposes only, “Buyers”).

TICKETBIS S.L., is neither the legal holder, owner, or possessor of any of the titles referred to in the prior paragraph, nor does it cede, donate, sell, buy them or transfer any property or possession of them, limiting itself to solely providing the Users with a portal, facilitating and guaranteeing the correct development and economic management of the transactions of the cited titles.TICKETBIS , S.L. does not share the legal property of the tickets between users (seller and buyer).

TICKETBIS S.L., within its Service, solely provides a platform to facilitate the transactions amongst buyers and sellers and, therefore, cannot guarantee that this will be done effectively, leaving the actual operation of the transactions to the free will of the users. With the acceptance of the present conditions, Users shall exempt TICKETBIS S.L., of any responsibility, not strictly imposed by law, derived from the transactions that are carried out, or attempted to be carried out, on the www.ticketbis.com website.

TICKETBIS, S.L. doesn't control nor guarantee the authenticity or the accuracy of the seller's ads nor the capacity of the seller to sell the articles. These users are obliged to provide correct, complete and exact information of the published tickets.

The offered Service of mediation is the object of a mediation contract between the Users and TICKETBIS S.L., which is finalised upon the acceptance of the provided Terms of Use. This contract of mediation bilaterally binds the Users of the Service with TICKETBIS S.L., regardless of the contractual relationship that is established between the buyers and the sellers.

1. User registry

1.1. Obligation:

The use of the Website Services requires the previous subscription or registration of the User on the Website. The registration process involves the acceptance of the present Terms of Use by the User.

1.2. Requirements:

Registration requires that the User is of legal age, and holds full legal and behavioural capacity, providing the information that TICKETBIS S.L. solicits in the registration form. This information will be treated as stated in the TICKETBIS S.L. Policy of Privacy and Protection of Data, which can be consulted here: Privacy Policy

1.3. Required Data:

In order to carry out registration, the user must provide Ticketbis with their full name, e-mail address, as well as their mobile phone number.

1.4. Name of the user and access code:

Once the user completes the registration form for access to the Service, they will be assigned a Username, which will coincide with the e-mail address provided in the registration form, and a password for personal access that the User will subsequently be able to modify. The responsibility of custody and security of the Username and password lies upon the User, who assumes responsibility of all of the transactions that are carried out in virtue under their Username and password.

1.5. Accuracy of Information:

All of the information indicated by the user throughout the procedure of registration must be authentic, exact and complete. To this effect, the User guarantees the authenticity of all data that it communicates in consequence of completing the forms necessary for the subscription of the Service. The User will also be responsible for the maintenance of all information provided to TICKETBIS S.L., always keeping it updated in a way that corresponds, in every moment, to the current situation of the User. In all cases, the User will have sole responsibility for any false or inexact information indicated and any harm, of any sort, to TICKETBIS S.L. or to third parties caused by this false or inexact information.

2. Sale of tickets.

2.1. Information of the title/ticket.

Once registered, the user that is interested in offering a ticket will publish it on the Website completing in a detailed, authentic and accurate way the fields included in the for whereby it is mandatory to give at least the following information amongst others: the name of the event for which the tickets are being offered, the date of the event, the ticket type being offered, possible restrictions of the offered ticket and the desired price for the exchange.

The seller is also obligated to indicate a credit/debit card number of which the expiration date must be after the date of the event for which the tickets are being offered, and the desired payment method, so that TICKETBIS S.L. can transfer, in the case of a purchase of the tickets offered, the amount due from the transaction. The available forms of payment are those stated in the selling form on the Website.

2.2. Publication of the offer.

The publications made by the user on the Website gives TICKETBIS S.L. and, in certain cases, associated and/or participating companies, the non-exclusive right to publish and exhibit the entered data on further websites that belong to the holders. With its publication, the user is obligated to accept and complete the transactions specified within the Terms and Conditions of TICKETBIS S.L.

The publication of an offer on the website www.ticketbis.com also implies the formalization of the work order agreement and the beginning of the mediation service provided to the seller by TICKETBIS S.L. Upon the acceptance the offer by the buyer, this Service earns fees, and in the case of non-compliance of the contract terms TICKETBIS S.L. shall receive compensation.

This service will yield commissions, and if necessary, economic penalisation for non-compliance in favour of Ticketbis S.L., once the buyer has accepted the offer. Additionally, Ticketbis has the right to claim loss and damages when appropriate.

2.3. Term of validity and applicability of published offers.

On general terms, the validity of the offered titles/tickets will be determined by the date of the event of which the titles/tickets are concerning. Any Offer that is not subject to the "Last Minute" system of titles/tickets published by the Sellers can be valid up until 3 working days prior to the expected date of the event to which the title/ticket is offering access to.

However, in certain cases, the term of validity of offers may vary in accordance with certain circumstances or situations that are outside of the control of TICKETBIS S.L. In such a case, TICKETBIS S.L. will inform the Users of any modification of the term of validity of the offers as soon as it has effective proof of those circumstances.

2.4. Publication Free of Charge.

The publication of the offer is free of charge for the seller. The percentage fee will only be charged by TICKETBIS S.L. in the case of the effective transfer of the title/ticket offered, excluding the economic penalisation for non-compliance of the Seller that is determined in section 2.10.

2.5. Credit/Debit Card.

At the moment of publishing the offer, the seller must facilitate TICKETBIS S.L. with a valid credit or debit card number which expires at a date that is subsequent to the event in question. Upon providing this card, the user deliberately authorises TICKETBIS S.L. to carry out the charges or debits that may result from the transaction of titles/tickets and the Services rendered by TICKETBIS S.L. in accordance with the present Terms of Use.

2.6. Taxes associated with the transaction of titles/tickets.

If the titles/tickets are subject to duties or taxes, it is the responsibility of the Sellers to determine their kind and amount so as to include them in the final cession price. These duties or taxes are independent from the Value Added Tax (VAT) that is levied upon the Services of mediation rendered by TICKETBIS S.L. to the Users.

2.7. Determination of the price of the offer made by the seller.

The publication of the offer by the seller under the present Terms of Use will include the price that the seller expects to obtain from the transaction. To this effect, the seller will include the amount desired from the transaction in the selling form provided by the Website. Determination of the price is the sole responsibility of the seller and TICKETBIS S.L. will take no part in this determination, having no influence whatsoever in the determination of offered prices.

In consequence, the price will be set freely by the seller who must bear in mind the stipulations of paragraph 2.6 regarding taxes associated with the transaction, and, the fee of the Service offered by TICKETBIS S.L. in accordance with paragraph 2.8. The seller may, at any time until the acceptance of their offer by a buyer, modify the desired price offered for the transaction.

2.8. Cost of the Service to Offer Titles/Tickets.

The use of the Website by a seller to make offers accrues the cost of the service of mediation in favour of TICKETBIS S.L. for all transactions effectively carried out through the Website. This cost of the Services rendered by TICKETBIS S.L. will be determined in the following fashion:

2.9. Linking the seller to an accepted Offer.

Once TICKETBIS, S.L. has sent the first email to the seller informing them that, depending on the case, the sale is pending or confirmed, the offer can't be withdrawn or modified, and the seller must save the tickets at the disposal of the buyer. Once a transaction on an offer is accepted by the buyer TICKETBIS S.L. will send an email confirming the sale and the seller must carry out the transaction in a manner that the buyer may make effective use of the acquired titles/tickets.

All sales are final. TICKETBIS S.L. will not be held responsible for the conditions of the events taking place, any possible change of venue, scheduling, line-up, or any cancellation of the event that might occur. If the situations detailed in the previous paragraph were to take place, cancellation of payments due from the completion of transactions will only be done by discretion of TICKETBIS S.L.

2.10. Non-compliance by the seller. Penalisations:

TICKETBIS S.L. will apply economic penalties in the form of administrative fees to Sellers of transactions which are not successfully completed due to error or non-compliance by the seller of the tickets. These charges reflect the costs incurred by TICKETBIS S.L. for the resolution of requests which have not been duly completed. TICKETBIS S.L. also reserves the right to close the account of any Seller if the Seller repeatedly commits error or non-compliance. Said penalties will be imposed on the Seller under the following circumstances:

The penalties applied by TICKETBIS S.L. to the Sellers will always have the form of financial charges. These will be done through the means provided by the Seller as guarantee of the sale or on the total amount of sales pending payment to the seller. Whichever their form, administrative charges will be applied automatically by TICKETBIS S.L., if and when the seller falls within the non-compliance stipulated as follows:

2.10.1 Penalisation for the tardy delivery of tickets.

Tickets sold must be shipped within 72 hours after the Available Date that you selected when you published the tickets. In case the tickets are sent after this period, the seller will be automatically penalized for each package that is delivered late. The economic penalisation for tardy delivery may be consulted at the following link: Penalties.

This charge corresponds to the cost to TICKETBIS S.L. for the investigation of the state of the shipment of an order and attending the enquiries of the buyers. The seller will receive the value of the order, minus the fee of the sale and the amount of the penalisation for tardy delivery, which is previously indicated.

This penalty fee will not apply in the following cases:

2.10.2 Penalisation for shipment of erroneous tickets accepted by the buyer.

When the tickets sent are not exactly those which have been described in the listing, but the buyer accepts the tickets that have been sent, then an economic penalty for incorrect tickets will be applied to the order, which will correspond with the amount discounted by TICKETBIS S.L. to the buyer so that they buyer might accept the erroneous tickets. This amount discounted by TICKETBIS S.L. for the buyer as compensation will be solely decided by TICKETBIS S.L. and directly relinquished to the buyer.

The seller will therefore receive the value of the sale minus any fee for the sale, and minus the compensation discount awarded to the buyer (when applicable). If the buyer does NOT accept the tickets offered as substitution, the order will be considered as failed and a "failed order" penalty fee will be applied (see section 2.10.3 below).

The tickets will be considered as erroneous in the following cases:

The cases described in the previous points are applied according to the divisions and categories established in the map in TICKETBIS S.L.. In this way, the listings and the tickets must reflect the divisions and categories of the map of the event as made available by TICKETBIS S.L. If there were no map, the ticket types will be those established by the promoter of the event.

2.10.3 Penalisations for Failed Orders.

TICKETBIS S.L. considers a failed order as the following cases:

When the seller fails to ship the tickets or ships erroneous tickets that the buyer does not accept, and TICKETBIS S.L. has to give a refund to the buyer or replace the order with another seller's tickets, the seller will not receive the total amount of the sale, and must pay TICKETBIS S.L. an economic penalty fee for Failed Order.

The penalty for Failed Order will be the result of the difference between the price at which the tickets were sold and the price of the replacement tickets, which will be from the same category or better. The minimum amount of the penalisation for Failed Order may be consulted at the following link: Penalties.

The seller will be able to ask TICKETBIS S.L. for the return of the ticket that was mistakenly sent, only if the buyer does not accept said ticket. The amount due for the return of the tickets to the Seller will be completely at the Sellers expense. Furthermore, in order to exercise the right to a refund, the Buyer must return the erroneous tickets to TICKETBIS S.L.

2.11. Delivery of tickets by the Seller.

The Seller is solely responsible for the pickup of packages for shipment of tickets that they are offering. Taking into account that delivery processes may vary in accordance with the different delivery services available for use, it is the exclusive responsibility of the Seller to:

If there is a problem with delivery and the seller has failed to keep any delivery receipts or the shipment label has been incorrectly scanned, TICKETBIS S.L. will be unable to verify that the package has been picked up and therefore will hold the seller responsible for the failed order and will apply to the seller the penalty fees mentioned in the corresponding section about failed sales.

2.12. Electronic Tickets. (e-tickets)

If the Seller fails upon sending or uploading the correct tickets as described in the offer, TICKETBIS S.L. will charge them with the corresponding penalties in accordance with the failed delivery. If the seller uploads or sends by e-mail an invalid PDF file (or a file of another format) or creates their own file by scanning or photocopying paper tickets, this will cause the cancellation of the sale and the corresponding administrative fees will be charged to the Seller.

2.13. Immediate delivery of the tickets.

Upon indicating in the offer that the tickets are of "immediate delivery", the seller commits to send them in the 72 hours following the date of the Sale. Past these 72 hours, TICKETBIS, S.L. may cancel the Sale with no compensation to the seller. If the Sale is not cancelled, upon the discretion of TICKETBIS, S.L., the seller will be penalized for the delayed delivery of the tickets (the penalization is described in point 2.10.1 of this document). The decision to apply one penalty or another is exclusive to TICKETBIS, S.L. Once the "immediate delivery" term is passed (72 hours after the Sale), TICKERTBIS, S.L. will decide whether the Sale will be cancelled or maintained, applying the corresponding late delivery fee.

2.14. Amount earned by the seller in the Transaction.

TICKETBIS S.L. will credit the amount due from valid completed transactions by the Seller in the method selected at the moment of making the offer. The liquid amount that TICKETBIS S.L. will credit the seller will be that which was determined at the moment of making the offer in accordance with section 2.7.

2.15. Term and conditions of payment to Seller for the transaction.

the sales for passed events are accounted for on the second and fourth working Monday of each month. The order of payment for these sales will be made two working days after said Monday. The period which it takes for one to receive their payment is dependant upon the chosen payment method.

2.16. Closing a TICKETBIS Account.

TICKETBIS S.L. reserves the right of admission and exclusion from the website. Any seller who is not compliant with the contents of the present Terms of Use may be excluded from the website. The seller has the obligation to complete all pending orders upon closing the account. TICKETBIS S.L. reserves the right to cancel any Sale of a Seller when the Sellers account is closed. Once the closing of the account is processed, TICKETBIS S.L. will settle all payments due to the seller, after subtracting the applicable penalty fees due.

3. Ticket purchase.

3.1. Acceptance of an Offer.

Any Buyer who is interested in acquiring any of the titles/tickets offered must expressly accept all Terms of Use. Acceptance of the terms of the offer in question will imply acceptance of the price set by the seller (the price will be determined solely by the seller therefore there could be differences in the prices), the cost of the intermediation Services rendered by TICKETBIS S.L. which will be calculated in accordance with section 3.3 and any transportation and delivery charges due.

All sales are final. TICKETBIS S.L., will not be held responsible for the conditions of an event, any modification in the time, venue, line-up, or the suspension of the event that may occur. TICKETBIS S.L., will, when possible, inform said changes to the Buyers. Under no circumstances will payments fulfilled by Buyer be refunded.

Acceptance of the offer initiates the rendering of Services of inter-mediation by TICKETBIS S.L. to the buyer. Through this acceptance, the buyer authorizes TICKETBIS S.L. to debit the total amount of the transaction through the payment method offered to that effect in the purchase process, including the Value Added Tax (VAT) in effect at the moment of the acceptance which is levied upon the Services rendered by TICKETBIS S.L.

3.2. Allocation and confirmation of the purchase.

Once the purchase has been made, TICKETBIS S.L. will send a pending or confirmation e-mail, depending on the case, to the address facilitated by the buyer, including the information of the transaction in question. This communication will serve as proof of the transaction between the Buyer and the Seller. Buyers, in the case that they are unable to attend the event, may use the Service once again to offer the purchased title/ticket acquired.

When the Seller desists from the sale in accordance with these Terms of Use, and where possible, TICKETBIS S.L. will send the buyer better tickets concluding the purchase in all effects without prejudice of the desisting that could be applicable. If the delivery of other tickets isn't possible TICKETBIS, S.L. would proceed with refunding the buyer through the same system used for payment of the purchase, the amounts previously charged for the tickets.

3.3. Price of the titles/tickets for the buyer.

The sale price of the tickets will be made up of the following factors:

The price of offer set by the seller is the one posted on the Website related to the event for which a seller has made an offer in accordance with these Terms of Use.

Shipment costs are those costs generated by the delivery to the Buyer of the tickets acquired through the Website in use of the delivery service indicated.

The Service fee is composed of the fees charged by TICKETBIS S.L. for use of the Website by the Buyer that is determined according to the following paragraph.

3.4. Intermediation Service fee for the purchase of tickets.

The use by the buyer of the Website to make their purchases incurs a cost for the service of intermediation in favour of TICKETBIS S.L. for all transactions effectively completed through the website. This fee of the Services rendered by TICKETBIS S.L. will be determined in the following fashion:

Delivery of tickets is subject to the precision and accuracy of the information facilitated by the Buyer (section 1.3 of these Terms of Use) and to the availability of the Buyer for reception of the package. In any case, if any expense falls upon TICKETBIS S.L. facing a third party delivery service provider or a second delivery with additional costs was necessary due to incompliance with the aforementioned point, these additional amounts will be charged to the Buyer.

3.5. Electronic tickets (e-tickets)

In the case of an e-ticket purchase, the buyer will receive these tickets via e-mail. The right to desist will not be applicable when it comes to computer archives (PDF or other format) with digital content that is not provided in material format.

4. Guarantees offered by Ticketbis S.L.

In general terms, TICKETBIS S.L. offers the Users of the Service a guarantee of privacy and security in their transactions, confidentiality of their information facilitated and encryption of it through Secure Socket Layer (SSL) of 2048 bits. All processes of transaction payments made to the Users will be processed through the terminals of the financial entities with full guarantee of security and confidentiality. Likewise, digital certification guarantees provided by Verysing will be used for of Services rendered.

4.1. Guarantees for the Sellers.

4.2. Guarantees for the Buyers.

5. Desisting.

The service covered by these Terms, follow the Spanish provisions in terms of Consumer and User Protection and other applicable laws relative to distance contracting. In the cases where the Spanish legislation or corresponding Community Regulations are applicable, the user will be informed of the possibility of desisting the transaction without incurring penalization and without obligation to justify a cause, within fourteen (14) consecutive days from the date of confirmation of the offered service. Desisting can be done via email within the time frame mentioned above, to the email address indicated in paragraph seven (7) in these Terms and Conditions by indicating in the heading "desisting" and also in the body of the text, the complete information that identifies the user, as well as the information of the transaction the user is desisting from.

In the case of desisting the service, one will be desisting from the purchase covered by this service and TICKETBIS, S.L. will refund the user of all payments received of this purchase, without undue delay and in all cases, within the fourteen (14) consecutive days since communicating the intention of desisting. In this case, the tickets will be returned to TICKETBIS, S.L. in the same condition as they were sold and to the same address that appears in these Terms and Conditions without undue delay and always within the fourteen (14) consecutive days since communicating the intention of desisting. TICKETBIS will keep the refund until having received the tickets or until the user shows proof of return depending on which condition is first met.

The user is informed that in case of desisting they will be obligated to finance the direct cost of the return. The right of desisting will not be applicable according to current legislation in the following cases:

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